SiteFixPlan support
How can we help?
Tell us what happened and include the website address or report date when relevant. Please do not send passwords, complete payment-card details, or other sensitive information.
What we can help with
Account and sign-in help
Get help confirming your email, signing in, resetting your password, or accessing your report dashboard.
Website reports
Ask about a report that is still processing, an unexpected result, report credits, or sharing a completed action plan.
Billing and subscriptions
Get help with a purchase, receipt, subscription, cancellation, or billing question. Never email complete card details.
Privacy and account deletion
Use Settings to export your data or manage an account-deletion request. Privacy questions can also be sent to our privacy team.
Contact us
Email support@sitefixplan.com. We will reply to the address you use to contact us.
For privacy and personal-data requests, email privacy@sitefixplan.com or use Settings while signed in.
Helpful details to include
- The email address used for your SiteFixPlan account.
- The website address and approximate report date.
- A short description of what you expected and what happened.
- A screenshot, if it helps explain the issue.
Before contacting support
If a report is still processing, refresh your dashboard after a few minutes. If an email has not arrived, check your spam or promotions folder and confirm that you entered the correct address.