SiteFixPlan support
How can we help?
Tell us what happened and include the website address or report date when relevant. Please do not send passwords, complete payment-card details, or other sensitive information.
What we can help with
Account and sign-in help
Get help confirming your email, signing in, resetting your password, or accessing your report dashboard.
Website reports
Ask about a report that is still processing, an unexpected result, report credits, or sharing a completed action plan.
Billing and subscriptions
Get help with a purchase, receipt, subscription, cancellation, or billing question. Never email complete card details.
Privacy and account deletion
Use Settings to export your data or manage an account-deletion request. Privacy questions can also be sent to our privacy team.
Contact us
Email support@sitefixplan.com. We will reply to the address you use to contact us.
For privacy and personal-data requests, email privacy@sitefixplan.com or use Settings while signed in. Business customers can also review our Data Processing Addendum.
Helpful details to include
- The email address used for your SiteFixPlan account.
- The website address and approximate report date.
- A short description of what you expected and what happened.
- A screenshot, if it helps explain the issue.
Before contacting support
If a report is still processing, refresh your dashboard after a few minutes. If an email has not arrived, check your spam or promotions folder and confirm that you entered the correct address.
Operator and mailing address
SiteFixPlan is operated by Media Yard LLC. Written correspondence may be mailed to Media Yard LLC, PO Box 73, Pennsauken, NJ 08110.